Store Policies
In order to try to build a bridge of trust between WoodcraftPlans.com and you, fellow woodworker, we are posting our Store Policies here in view of all. You can read about what
information we will collect and keep on file, what we will not, and more. If you have questions, let us know.
Contact us...
You should be able to Contact
any company you choose to deal with quickly and easily. We are a company that is here for you, so let us do our job.
Guarantee of service...
We guarantee your satisfaction or your money back. If for any reason you are not happy with your plans order, please contact us within 30 days of receiving your order.
We'll set things right with you. See our return policy which is listed below for more details.
Return policy...
If for any reason you are not satisfied with the project plans you receive, we will accept your return
within 30 days of purchase with no hassle. We will issue a full refund for the purchase price of the plan you want to return. If you think you may need to return a plan, please take care when handling it --
project plans returned in poor condition, e.g., with writing, stains, unnatural creasing, etc., are considered damaged merchandise and are not refundable. Additionally, the postage and handling charge you incur is
non-refundable. Learn how to make a quick, hassle-free return by contacting us at 1.800.296.6256
Plan accuracy...
We are committed to offering only the highest quality project plans. Over the years we have sold tens of
thousands of plans and only a handful of mistakes have been found. Whenever we get a complaint about a plan or are notified of an error in a plan, we take immediate action to rectify the situation. If you find an error in one
of the plans we are currently carrying, please let us know. Because of the nature of project engineering, errors do occur on occasion. WoodcraftPlans.com is in no way responsible for wood that is rendered useless due to
an error in a plan. As a woodworker, we expect that you will measure twice and cut once. We cannot issue monies to any customer who takes a loss due to an error in a plan. Please help us keep errors down by
alerting us to them.
Data we collect...
WoodcraftPlans.com,
in order to notify our customers of new project plans and sales we may have, collects the following information and stores it safely: name, address, telephone number, email address. If you enter the information for a second
party, that is, if you send something to someone else, we collect only their name and address. Credit information is automatically archived in a secure, offline storage system. You are free at any time to contact us and
have any or all of your information changed or removed. We may also, at our discretion allow you to be contacted about special woodworking-related offers.
How we use your data...
Information you submit to us during an order is used to fulfill that order. In the future, we may elect to send you a new catalog or other
woodworking project plan related information from WoodcraftPlans.com. We are a small business, so please trust us when we say that you will not receive much mail from us -- remember, at any time you are free to contact us to
be removed from our mailing list with no hassle. Your credit information is stored, but is never transferred to a third party -- we find this practice ridiculous and contemptable. We may send you an email note on
occasion regarding project plans; this, too, you can opt out of at any time. New customers' information is not shared with other woodworking companies or third parties. Again, you are always free to contact us and be
removed from our customer list at any time.
Your data's security... Internet ordering is secured with a valid security certificate. See that the lock is showing up on your browser when visiting the orderform.
All customer data is
stored in an inaccessible, offline system. All measures within our means have been taken to enhance the security of our customers' data and we are glad to say that we have never had a security exception with customer data.
Changing your data...
WoodcraftPlans.com
To make changes to your name, address, etc., OR to be removed entirely from our database, simply contact us with your official request in writing:
Data Corrections
1329 Stanley Avenue
Suite 33
Dayton, Ohio 45404
Copyright. All Rights Reserved.
Creative Woodcraft Plans, Ltd.